FAQ
Frequently Asked Questions (FAQs)
1. How do I choose the right size?
We provide a detailed Size Guide on each product page to help you find your perfect fit. If you're unsure, feel free to contact us with your measurements and we’ll be happy to assist you.
2. Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs and delivery times may vary based on your location and will be calculated at checkout.
3. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times depend on your location:
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Domestic shipping: 8-13 business days
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International shipping: 14-21 business days
We offer the following shipping methods:
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Standard Shipping: 8–13 business days
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Expedited Shipping: 5–8 business days
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Express Shipping: 3–5 business days
4. Can I return or exchange an item?
Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging.
Please refer to our Return Policy for full details.
5. What if I receive a damaged or incorrect item?
We’re so sorry! If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We’ll make it right as quickly as possible.
6. How can I contact your support team?
You can reach us anytime at hello@roseandruffles.store or via our Contact Us page. We aim to respond to all queries within 1 business day.
7. Do you restock sold-out items?
Some of our most popular styles do get restocked! Follow us on Instagram or subscribe to our newsletter to stay updated on restocks, new arrivals, and exclusive offers.
8. Do you offer custom orders or tailoring?
At this time, we do not offer custom orders or alterations. However, many of our designs are made with adjustable features to ensure a comfortable fit.